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1. What types of machine tools do you offer?

We provide a wide range of manual and CNC machine tools, including lathes, turning centres, milling machines, vertical machining centres (VMC), drills, and grinders. Each machine tool is designed to meet the diverse needs of our customers in the engineering and manufacturing industries.

2. Can I receive training on how to use your machine tools?

Yes, we offer training sessions for all our machine tools. These sessions are designed to help you get the best use out of our products, ensuring you feel confident and competent. Training sessions can be held either at our European Technology Centre in Elland, West Yorkshire or at your premises.

3. How can I order machine tools from your company?

You can call our highly experienced sales team who will help you choose the right machine tools to suit your exact needs. You can contact us on +44 (0) 1924 415 000 or e-mail to discuss your machine tool needs.

4. What should I do if a machine tool is not working properly?

Please contact our customer service team immediately on +44 (0) 1924 415 138 or e-mail We will help you troubleshoot the issue over the phone or send one of our highly experienced and trained engineers to assess and repair the machine as needed.

5. Do you offer any warranties on your machine tools?

Yes, all our machine tools come with a standard 12-month warranty that covers parts and labour. Extended warranties are also available for purchase.

6. How often should I service my machine tool?

We recommend a regular maintenance schedule that depends on the type of machine and how frequently it is used. Our user manuals provide a detailed guide, and our team is always available to offer advice. Annual service contracts are available for customer machines at any stage and ensure first-class servicing. You can determine the dates and frequency of when your machine tool requires a service in a given period. We also offer fixed price servicing for manual and CNC machine tools, where we provide you with a fixed price for the routine servicing of the machine, which is ideal for customers with machines that are still in warranty or for those customers who have accidental damage and breakdown cover in place that includes parts and labour costs. Visit our Preventative Maintenance page for more details.

7. Can your machine tools be customised to fit specific requirements?

Absolutely. We specialise in creating bespoke solutions across our machine tool products, tailored to meet the unique requirements of each customer. Contact us to discuss your requirements and how we can tailor our products for you. Visit our Bespoke Design & Engineering page for more details.

8. What safety measures should I follow when using your machine tools?

Safety is paramount. Always follow the instructions in the user manual and ensure that only trained personnel operate the machines.

9. How do I find replacement parts for my machine tools?

Colchester Machine Tool Solutions is the only destination for genuine spare parts for Colchester, T S Harrison and Pratt Burnerd International products. Replacement parts can be ordered directly from us. We stock a comprehensive range of parts, and we can help you find the correct parts for your specific model. Contact our telephone hotline on +44 (0) 1924 412603 or e-mail Alternatively, you can visit our Spares page and complete an online spares query form.

10. Who can I speak to for more detailed technical support?

Our highly experienced technical support team is available during business hours. They can assist with more complex queries or provide detailed support to ensure your machine tools operate efficiently. Contact our telephone hotline on +44 (0) 1924 415 000.

11. Can you delivery and install my new machine tool?

Yes, we offer delivery, installation & commissioning on all of our machine tool products.

12. Why should I pay more for your machine tools than some of your competitors?

When considering why to invest in Colchester machine tools over competitors, remember our machine tools products guarantee a lower total cost of ownership due to superior quality, longevity, and minimal maintenance. With over a century of trusted industry experience, our machines offer unparalleled reliability and performance. Plus, our dedicated customer support ensures you get the most out of your investment. Choose Colchester for a partnership built on quality, reliability, and exceptional service.

13. How do your machine differ from your competitors?

When comparing our machines to competitors', it's crucial to understand the distinctions that set Colchester apart. Firstly, beware of imitations; only machines carrying the Colchester logo meet our rigorous quality standards. Remember, not all machines are created equal. Our commitment to superior quality and process control ensures that each Colchester machine delivers unmatched precision and durability. Plus, our flat bed manual and CNC machine tools are proudly designed and engineered in the UK, reflecting our dedication to innovation and excellence in the industry.

14. What control systems do you offer on CNC machine tools?

When it comes to CNC machine tools, we offer industry-leading control systems including Fanuc, Siemens, and Heidenhain. These are not just industry standards; they represent the latest generation of technology, ensuring optimal performance and precision. Additionally, our control systems come with global support, ensuring assistance whenever and wherever it's needed. Aligned with the Colchester brand ethos of quality and longevity, our CNC machine tools equipped with these control systems guarantee reliability and efficiency, empowering your manufacturing operations to excel.

15. Do you offer finance options when purchasing your machine tools?

Yes, we believe in more than just one-size-fits-all solutions. Our experienced sales team work with you to understand your unique needs, creating personalised packages that align perfectly with your financial goals. We strive to offer you the best financial solutions without compromising your budget, helping you achieve your goals without unnecessary financial strain. We can provide assistance to manufacturers looking to finance their capital investment through hire purchase, operating leases, finance leases or refinancing, ensuring that managing your finances is convenient and stress-free. Visit our Financing page for more details.

16. Do your machine tools qualify for the governments full expensing scheme?

Yes, and utilising the scheme can save you up to 25% on your new machine tool purchase. Full expensing allows UK companies to deduct the full cost of new machine tools purchased from Colchester Machine Tool Solutions from their taxable profits in the year of purchase. Full expensing allows companies to write off 100% of the cost of investment in qualifying plant and machinery in one go – equivalent to a tax saving of up to 25p for every £1 spent. There is no minimum or maximum amount of investment. Visit our Full Expensing Scheme page for more details.

Can't find the answer you're looking for? Contact our team at +44 (0) 1924 415 000 or